Network disruption triggered Internet and phone outages in Canada and affected lots of institutions all over the Great White North. The situation was so bad that, according to the local police services, some citizens couldn’t call 911 and get help.
The outage happened on Friday, July 8, 2022, at one of the largest communications and media companies in the Great White North, Rogers Communications Inc, which operates in many fields, including wireless communications, telephony, Internet and cable television.
The incident became a cause of massive cellphone, internet and cable disruptions. The most populous Canadian provinces, Quebec and Ontario, got the hardest hit.
Alas, Rogers Communications Inc didn’t provide any details about what caused the outage and didn’t even inform the community about the estimated time of performance service restoration.
Alas, Rogers Communications Inc didn’t provide any details about what caused the outage and didn’t even inform the community about the estimated time of performance service restoration. The outage was so broad that it even affected police services and other emergency services, including law enforcement agencies in the capitals of Ontario and Quebec, Ottawa and Toronto.
The Canadian gambling sphere was also shuttered by the outage. According to the statement of the Ontario Lottery and Gaming Corporation, the shutdown harmed the lottery terminals. Also, thousands of players couldn’t join their favorite online gambling facilities during the outage. The other shock in the entertainment sphere was a necessary postponement of a very anticipated concert of the Toronto native pop star, The Weeknd.
The twelve-hour outage caused massive frustration and affected not only private, business and state clients of Rogers Communications Inc but also many other people and institutions. Banking services all over the country were declined by the downed network. There were even a couple of cases when courthouses were obliged to postpone virtual hearings.
Rogers Communications Inc is one of the biggest Canadian companies, with millions of customers across the Great White North. It has over twenty thousand employees and is seeking to expand. Now, Rogers Communications Inc is in the midst of the process of acquisition of Shaw Communications. It will be the largest telecom takeover in the history of Canada.
And the outage is a huge repetitional problem that occurred at the least favorable moment. In spite of the fact that Rogers Communications Inc assured customers of receiving payment credits, the Canadian society wasn’t satisfied with how the company treated customers during an incident.
Canadian federal minister of innovation, science and industry, François-Philippe Champagne, said that he let Rogers’s chief executive know about the great frustration of millions of Canadians about the company. He also stated that such a situation is unacceptable, and it is a dramatic confirmation that diversity and reliability are key points of the proper function of the Canadian telecom network.