Home News Optimove Report Reveals Insights for iGaming Operators to Boost Player Loyalty

Optimove Report Reveals Insights for iGaming Operators to Boost Player Loyalty

By Manny Wood.
Fact checked by Wilbur Thompson.

In the rapidly evolving world of online gaming, player loyalty is the holy grail for iGaming operators. To thrive in this competitive landscape, understanding player behavior and preferences is essential. Optimove, the leading CRM Marketing Solution for the iGaming Market, has recently released its “2023 Report of Players’ Preferences in iGaming Marketing,” shedding light on key insights that can help operators drive player loyalty and reduce marketing fatigue.

Understanding Player Loyalty

The report’s findings underscore the importance of certain factors in building player loyalty. Competitive odds, a user-friendly interface, and generous bonuses are identified as the primary drivers of player loyalty, according to 40%, 23%, and 23% of respondents, respectively. This highlights the significance of creating an enticing gaming environment for players.

Marketing Fatigue and Personalization

One of the most striking findings of the report is the issue of marketing fatigue. An overwhelming 86% of players reported unsubscribing from gaming sites due to excessive and irrelevant messages. This suggests that while players welcome relevant promotions and messages, operators must strike a delicate balance to avoid overwhelming their audience.

The study also emphasizes the importance of personalization, relevancy, and preferred communication channels in keeping players engaged. The relevancy of an offer, cited by 56% of respondents, emerged as the most important factor that encourages players to open communications from operators.

Responsible Gambling as a Trust and Loyalty Booster

Another noteworthy revelation is the role of responsible gambling tools in building trust and loyalty among players. The report indicates that 75% of players view responsible gambling measures positively. This highlights the growing importance of promoting responsible gambling practices within the iGaming industry, not only as a regulatory requirement but also as a means to foster player loyalty.

Player Behavior and Preferences

The report offers insights into the behavior of online gamblers. It reveals that 85% of respondents gamble weekly, with a significant 56% gambling daily. Sports betting emerged as the most popular activity, preferred by 76% of participants. This information can help iGaming operators tailor their offerings to align with the preferences of their player base.

The Role of Data and AI

Pini Yakuel, Founder and CEO of Optimove, emphasizes the importance of data and AI in driving player loyalty. He stated, “iGaming marketers armed with individual player data and proclivities have a roadmap for marketing that drives loyalty. Insights drive the right actions in the marketing flow, including creation and orchestration. Enabled by AI, marketing can now move at the speed of the player’s whims.”


iGaming operators face a competitive and ever-changing landscape. The “2023 Report of Players’ Preferences in iGaming Marketing” by Optimove provides invaluable insights into player behavior and preferences, offering a roadmap for operators to enhance player loyalty and reduce marketing fatigue. By understanding what drives loyalty, how to avoid overwhelming players with marketing messages, and the importance of responsible gambling, operators can better tailor their strategies to meet the needs of their player base.

In an industry where player loyalty can make or break a business, leveraging these findings can be the key to success for iGaming operators. To access the complete report and explore more in-depth insights, visit Optimove.com. With the right approach, iGaming operators can create an environment that keeps players coming back for more, ensuring long-term success in this dynamic sector.